BZ Solids Control provide best quality service BZ Solids Control provide customers best quality and convenient service Pre-sale service: reasonable plan, customer focus 1、Customers inform the required equipment or services through online, telephone, email, factory and other ways. Professional sales personnel and technical personnel communicate with them and recommend appropriate products and provide relevant product information according to therir needs . 2、The technical staff of BZ Solids Control will design the scheme according to the requirements of the customer .If necessary, they will go on business trip and communicate with the customer face to face and design the scheme more suitable according to the site situation. Sale service: comprehensive guarantee and steady progress 1、There is a mature production process for standard products, and the products will be delivered to the agreed place on schedule according to the contract. 2、For the production of non-standard products, the company will carry out detailed deployment to ensure the normal production of equipment.Provide customers with photos, videos and other reporting materials at any time during the production process. The person in charge of the production project will follow up the related departments in a timely manner according to the delivery date to ensure the production schedule. 3、BZ Solids Control insists " There will be no tomorrow of BZ Solids Control without quality", the pursuit of BZ Solids Control is making the quality well before the equipment leaves the factory. 4、Complete the equipment assembly and commissioning according to the technical requirements. The technical department and quality inspection department will inspect the equipment before shipment. After-sales service：timely return visit, quick response 1、After the goods arrived at the site, after-sales service personnel will go to the site to guide installation and commissioning, They train the site operators, so that they can master the operation, maintenance and adjustment methods of the machine so as to ensure the normal operation of the equipment. 2、The company's after-sales staff will call back to follow up, provide the corresponding service and technical guidance within one month after the use of the equipment. 3、 In case of equipment failure, the company will arrange after-sales personnel to respond within 3 hours.If the problem cannot be solved through telephone communication, the after-sales staff will arrive at the customer site as soon as possible. 4、The company has set up warehouses and service agencies in China to ensure the stock and timely supply of conventional standard spare parts. Service principle: if the equipment is damaged by quality problem during the warranty period, the company shall provide new parts free of charge; if the parts are damaged by human factors or damaged beyond the warranty period, the cost of the parts shall be charged only.
